Manta Tour Guides Cancellation Policy
Any cancellation by a traveller should be made by email to firstname.lastname@example.org. We will acknowledge your cancellation by email in as short a time as possible. Normally less than a few hours.
In certain cases you may be eligible to receive a full or partial refund depending upon:
• the reason for your cancellation or
• the number days of prior to the start of the tour your cancellation request is received or
• the amount expended by us to prepare for your tour
Please contact us if you have any questions about our cancellation policy.
Cancellation Policy Terms
If you cancel or cannot take your tour as a consequence of force majeure, Manta Tour Guide will refund the amount you have paid for your tour less any non-recoverable out-of-pocket costs the Tour Guide has incurred on your behalf – Transport rentals, admissions, hotel reservations, tickets, Administration costs Paypal or bank commissions etc. We may require you to provide verification to confirm that you were unable to take your tour if you request a refund under this provision.
Force Majeure includes impersonal events such as war, civil insurrection, strikes, volcanoes, extreme weather, earthquake or natural disaster that makes it dangerous or impossible to safely undertake the tour. The determination of what constitutes ‘Force Majeure’ is at the discretion of Manta Tour Guides. However, if you are on a ship that it is unable to dock for whatever reason, you are covered under this ‘Force Majeure’ provision.
For cancellation due to any other reasons (such as illness, change of personal circumstances), the date on which the request to cancel is received by Manta Tour Guides will determine the refund due as follows:
If you cancel 60 days or more before the start of the tour: No cancellation fee. We will refund the amount paid less any non-recoverable upfront costs incurred by the Tour Guide on your behalf. These upfront costs represent out of pocket expenses of the Tour Guide for tickets, transportation deposits and other non-recoverable tour expenses. With 60 days notice, these will likely only be the banking services and currency exchange costs.
If you cancel 59 to 30 days before the start of the tour: 20% cancellation fee. If you have paid for your tour in full, we will issue a refund of 80%. If you paid only a deposit we will refund only the amount paid in excess of 20% of the tour price.
If you cancel less than 30 days before the start of the tour: 100% cancellation fee.
In some cases, the Manta Tour Guides may cancel a tour due to weather or other circumstance. In the event that the Manta Tour Guides cancels the tour, you may choose between a rescheduling of the tour, a full refund of all monies paid OR a credit towards an alternative tour. If you choose to accept a credit, the difference in the cost of the alternative tour will be refunded or paid by you as applicable.
We cannot be responsible for any incidental expenses you may have incurred as a result of the purchase of your tour such as visas, vaccinations, non-refundable flights, cruise tickets or loss of enjoyment, etc.